I have purchased the Massage Chair from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company
I was quite surprised with the low ratings. However, this was my first purchase buying Massage Chair. The site was easy to search for what I needed and provided much information on the Massage Chair. I loved how I was able to order Massage Chair before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Massage Chair, one I had priced locally and found on Wayfair for less than half the retail cost. When the Massage Chair arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Massage Chair the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Massage Chair.
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest!
This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers!
Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
The Quality of Massage Chair I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly.
I order a Massage Chair on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience.
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy!